Mandiant Customer Success
Mandiant is ready to help you quickly realize the transformative experience the Mandiant Advantage platform promises. Our team of experienced practitioners and customer engagement specialists provide a key resource helping maximize your access to Mandiant’s industry leading expertise.
Subscriptions and Entitlements
Customer Success Subscriptions and Entitlements
|24/7/365 Web Portal and Phone Support|
| Knowledge Base Access|
E-Learning Product Training
| || |
| Product Onboarding and Provisioning|
Integration and Configuration Assistance
Upgrade and Product Release Support
Proactive Deployment Health and Usage Monitoring
| || |
| Designated Customer Success Manager|
Customized Success Plans
Operational and Executive Business Reviews
Expertise on Demand
|Flexible Access to Consulting Services, Threat Intelligence and Cyber Security Training / Certifications|
Premium+ Services For Security Validation
|Advanced Product Deployment and Optimization Assistance w/Designated Technical Account Manager|
Contact Customer Support
If you are experiencing a technical issue or have a question, please create a support case (online or over the phone). Mandiant provides 24x7 global phone support.
Primary support language is English.
|Americas||+1 888 668 8987|
|EMEA||+44 333 015 6122|
|Asia Pacific||+65 3105 1666|
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